Privacy Policy

We collect information that you provide directly to us, as well as certain information automatically when you visit our website.

Personal Information You Provide

When you contact us or use our services, we may collect the following types of personal information:

• Contact Information: Your name, phone number, email address, and mailing address
• Inquiry Details: Information you provide when submitting a contact form or service request, including the nature of your inquiry and any additional details you choose to share
• Communication Records: Records of your communications with us, including phone calls, emails, and messages

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken on our website
• Network Information: IP address, internet service provider, and approximate geographic location
• Referral Information: Referring website or source that directed you to our website

We use the information we collect for various purposes related to providing and improving our services:

• To Respond to Your Inquiries: We use your contact information and inquiry details to respond to your questions, provide assistance, and address your service requests
• To Provide Support Services: We use your information to deliver the independent assistance and guidance services you request from Energy Gas Advisor
• To Communicate with You: We may contact you via phone, email, or other means to follow up on your inquiries, provide updates, or share relevant information about our services
• To Improve Our Website: We analyze usage data to understand how visitors interact with our website and to improve functionality, user experience, and performance
• For Internal Record Keeping: We maintain records of interactions and transactions for business purposes, quality assurance, and compliance with legal obligations
• To Enhance Our Services: We use aggregated and anonymized data to analyze trends, improve our service offerings, and better understand customer needs
• For Security and Fraud Prevention: We use information to protect our website, services, and users from unauthorized access, fraudulent activity, and other security threats
• To Comply with Legal Obligations: We may use your information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests

Energy Gas Advisors respects your privacy and handles your personal information with care. We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize
• To Fulfill Your Requests: When you request assistance or support services, we may share necessary information with relevant parties to provide you with the help you need. This sharing is done only when necessary to address your specific inquiry or service request
• For Legal Compliance: We may disclose your information when required to do so by law, or in response to valid legal processes such as subpoenas, court orders, or government requests
• To Protect Rights and Safety: We may disclose information when we believe it is necessary to protect the rights, property, or safety of Energy Gas Advisor , our users, or others. This includes exchanging information with other organizations for fraud protection and risk reduction
• Business Transfers: In the event Energy Gas Advisors is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information
• With Your Consent: We may share your information for any other purpose with your explicit consent

Energy Gas Advisors uses cookies and similar tracking technologies to enhance your experience on our website and to understand how our website is used.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

How We Use Cookies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the website
• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience
• Functionality Cookies: These cookies allow the website to remember choices you make (such as language preferences) and provide enhanced, more personalized features

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, please note that if you disable cookies, some features of our website may not function properly.

Energy Gas Advisors takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, and destruction.

Our security measures include:

• Secure data transmission protocols
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure storage systems and backup procedures

You have certain rights regarding your personal information. Depending on your location and applicable laws, these rights may include:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information
• Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions
• Opt-Out: You have the right to opt out of receiving promotional communications from us. You can exercise this right by following the unsubscribe instructions in any promotional email or by contacting us directly
• Data Portability: In certain circumstances, you have the right to receive your personal information in a structured, commonly used format

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Please note that we may need to verify your identity before processing certain requests, and there may be legal limitations on our ability to fulfill certain requests.

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Energy Gas Advisors. These links are provided for your convenience and information.

Please be aware that:

• We have no control over the content, privacy policies, or practices of third-party websites
• We are not responsible for the privacy practices or content of third-party websites
• This Privacy Policy does not apply to third-party websites
• We encourage you to review the privacy policies of any third-party websites you visit

Our website and services are not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age.

If you are a parent or guardian and believe that your child under the age of 13 has provided personal information to us, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

If you are under 18 years of age, please obtain permission from your parent or guardian before using our website or providing any personal information to us.

Energy Gas Advisors reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes to this Privacy Policy:

• We will update the "Effective Date" at the top of this page
• For material changes, we may provide additional notice through our website or other means
• Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version will always be available on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact Energy Gas Advisors: